B2B FAQ: OEM/ODM, MOQ, Lead Time, Shipping & Warranty

Do you offer OEM and ODM services?

Yes. We support OEM (your brand on our existing models) and full ODM (custom plinth finish, platter material, tonearm, and packaging). Walnut and bamboo finishes, private-label dust covers, and custom color boxes are all available.

What is the minimum order quantity (MOQ)?

Standard models start from 50 units per model. ODM projects with custom finishes typically start from 200 units. Sample orders of 1–2 units are welcome so you can evaluate quality before committing.

What is the lead time?

In-stock models ship in 7–10 days. Standard production runs take about 15 days. ODM projects with new tooling take 30–45 days depending on customization depth.

Which Incoterms do you support?

EXW (Shenzhen), FOB (Shenzhen or Yantian), CIF, and DAP. We can also ship via your nominated freight forwarder. Air freight is available for urgent sample orders.

What payment terms do you accept?

For new customers: 30% deposit, 70% balance before shipment (T/T). Established customers can negotiate L/C and net terms. Samples can be paid via PayPal or Trade Assurance.

What warranty do you provide?

A 2-year warranty against manufacturing defects for all turntables, with a 1-year warranty on cartridges and belts. We ship a 1% spare-parts set (belts, cartridges, hinges) free with bulk orders.

Which certifications are available?

CE, FCC, RoHS, and REACH documentation is available for European and American markets. Test reports from accredited labs can be provided on request.

Can you provide product photos and marketing assets?

Yes — high-resolution product photos, spec sheets, and packaging mockups are provided free of charge for authorized partners.