Support & FAQ
Consumer how-tos, B2B answers, and stylus replacement guidance — in one place.
Consumer FAQ
Everyday questions about playback, care and connectivity.
How often should I replace the stylus? +
Typically every 300–500 hours of play, or sooner if sound becomes dull, distorted or the tip looks worn under magnification.
My stylus does not reach the record — what can I check? +
Confirm the platter mat is seated, the tonearm height/cueing lever is free, and tracking force matches the cartridge recommendation (usually 1.5–2.0 g for MM).
How do I change tracks on a CA CD player? +
Use the remote or front-panel keys. Laser pickup is non-contact and will not scratch the disc surface.
What connectivity do CA CD players support? +
Bluetooth 5.3 plus 3.5 mm headphone out, USB and TF card on supported models.
Can portable players run without AC power? +
Models with a built-in lithium battery support cordless use; typical playtime is about 6–8 hours with a 3–4 hour charge.
What is covered by warranty? +
Turntables: 2 years against manufacturing defects. Stylus and belts: 1 year. See Shipping & After-sales for claim process.
B2B FAQ
Quick answers for brands and dealers. Full detail also lives in the Journal.
Do you offer OEM and ODM? +
Yes — OEM on existing platforms and full ODM (finish, platter, tonearm, packaging).
What is the MOQ? +
About 50 units per stock SKU; custom finishes typically from 200. Samples of 1–2 units are available.
What are typical lead times? +
Stock: 7–10 days. Regular production: ~15 days. Tooling ODM: 30–45 days depending on scope.
Which Incoterms and payments do you support? +
EXW / FOB / CIF / DAP. New accounts usually 30% deposit + 70% before shipment (T/T); L/C or terms for established partners.
Which certifications can you provide? +
CE, FCC, RoHS and REACH documentation for EU/US channels, with lab reports on request.
Can you supply marketing assets? +
Authorized partners receive HD product photos, spec sheets and packaging mockups at no charge.
Need the full FAQ article? Read B2B FAQ in Journal →
Stylus replacement guide
Most oneplusone decks ship with replaceable MM styli (including common Audio-Technica type mounts). Work on a clean, well-lit surface.
- 01 Power off and unplug the turntable. Raise the cueing lever and gently remove the record.
- 02 Protect the cantilever: hold the cartridge body, never pull on the stylus tip or cantilever wire.
- 03 Slide or unclip the worn stylus assembly forward/down according to your cartridge type until it releases.
- 04 Align the new stylus guide rails or clip and push firmly until it seats with a positive click — do not force sideways.
- 05 Recheck tracking force with a gauge and reset anti-skate roughly equal to tracking force.
- 06 Play a clean test track; if distortion remains, verify seating and alignment before ordering another stylus.
Belt replacement (belt-drive)
Remove the platter, loop the new belt around the motor pulley and sub-platter, then reseat the platter. Replace belts every few years or if speed drifts.
When to stop and ask
If the cantilever is bent, the cartridge wires are loose, or the tonearm will not cue, contact Support before further DIY — we can advise parts and warranty.
Warranty and spare-parts policy: Shipping & After-sales →
Still need help?
Send photos of the issue and your model number — our team will point you to the right fix or spare.
Contact us