Shipping, After-Sales & Certification for B2B Partners

Shipping & Packaging

Every turntable is packed in a 5-layer corrugated export carton with custom EPE foam inserts, then palletized for bulk orders to minimize transit damage. We can ship EXW Shenzhen, FOB Yantian, CIF, or DAP. Air freight is available for urgent samples.

Lead Times at a Glance

In-stock: 7–10 days. Standard production: ~15 days. ODM with new tooling: 30–45 days. We provide a production schedule and weekly progress updates for every order.

After-Sales Support

2-year warranty on turntables, 1-year on cartridges and belts. Each bulk order ships with a 1% free spare-parts kit (belts, cartridges, hinges, slipmats). For warranty claims we send replacements by air at our cost for confirmed defects; partners handle local installation.

Certification & Compliance

CE, FCC, RoHS, and REACH documentation is available. We provide test reports from accredited labs, product specification sheets, and packing lists tailored to your customs broker. Power supplies are configurable for 110–120V (Americas) or 220–240V (Europe/UK/AU).

Quality Control

Every unit passes AQL sampling, platter speed and wow & flutter testing, tonearm geometry checks, and an environmental (temperature/humidity) stress test before shipment. A QC report accompanies each order.

Supporting Your Launch

We provide high-resolution photos, spec sheets, and packaging mockups free of charge, and can support your Kickstarter, Amazon, or retail launch with dedicated production slots during peak season.